Helpable vs Support Hero
Helpable
gethelpable.comSupport Hero
supporthero.comSide by side
| Figure | Helpable | Support Hero |
|---|---|---|
| Price from | $25/mo | $49/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 8 |
| Spec score · Knowledge base software | 8.9 (#10) | 8.4 (#49) |
| API | The REST API uses API-key authentication and can create or update articles, read conversations and manage contacts. | The API can retrieve categories and articles and run full-text searches. |
| Audience | Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses. | both |
| Content analytics | Yes | Yes |
| Custom domain | A custom domain with free SSL is included with every paid plan starting at Starter. | Yes |
| Free plan | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. | No |
| Integrations | Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs. | Pricing lists Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment integrations across its plans. |
| Languages | Helpable supports 50+ languages with automatic hreflang handling. | Support Hero says it supports over 20 languages. |
| Product | Helpable combines an AI chatbot trained on a company’s content, a live chat inbox, and a public help center. | Support Hero describes itself as a knowledge management system designed to streamline support operations. |
| SSO support | Yes | Yes |
| Paid from | 25 | 49 |
| Support | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. | The Small plan includes business hours support, while the Large and Enterprise plans list priority support. |
| Version history | Yes | Yes |
| Widget | The embeddable widget adds search and chat to an app or website with one script tag. | The embeddable widget can show contextual content based on the page a user is viewing. |
Plans
Helpable
- FreeFree
- Solo$25 a month
- Starter$49 a month
- Pro$149 a month
- Scale$299 a month
Support Hero
- Small$49 a month
- Medium$99 a month
- Large$199 a month
- EnterprisePrice not published
- Small Plan$49 a month
- Medium Plan$99 a month
- Large Plan$199 a month
- Enterprise PlanPriced on request
In their own words
Support Hero
Support Hero has no write-up on Specifiction yet; its figures are above.