HelpDesk vs Helprace
HelpDesk
helpdesk.comHelprace
helprace.comSide by side
| Figure | HelpDesk | Helprace |
|---|---|---|
| Price from | $19/mo | $18/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · Help desk software | 9.1 (#8) | 6.8 (#93) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Free plan | No | No |
| Headquarters | Wrocław, Poland | Dover, Delaware, United States |
| Help center | Yes | Yes |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
Helprace
- Tickets$18 a month
- Community$18 a month
- Docs$18 a month
- Self-Service$27 a month
- Helpdesk$27 a month
- Complete$36 a month