| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 6 |
| Spec score · Help desk software | 9.1 (#8) | 9.0 (#14) |
| API access | Yes | Yes |
| Automation | Rules can assign, tag, prioritize and follow up on tickets automatically. | Automation rules can route tickets, send replies, escalate requests, and trigger external actions. |
| Customer portal | Yes | Customers can submit requests, read knowledge-base content, and check request status through a portal. |
| Documentation | The API documentation is an OpenAPI-based reference with endpoint schemas, authentication guidance, pagination and webhook examples. | The support documentation includes installation, upgrade, administration, API, and troubleshooting manuals with dated release notes. |
| Founded | 2002 | 2005 |
| Free plan | No | No |
| Help center | Yes | Yes |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | Zapier connects HelpSpot with more than 5,000 applications, including Slack, Teams, Salesforce, and Google Sheets. |
| Licence | The reviewed pages describe a hosted commercial service and do not state an open-source licence. | HelpSpot is proprietary commercial software; redistribution, modification, reverse engineering, and derivative works are restricted by its licence. |
| Rating on G2 | 4.6 out of 5 from 34 reviews | 4.0 out of 5 from 17 reviews |
| Rating on TrustRadius | 7.4 out of 10 from 9 reviews | 9.0 out of 10 from 1 rating for incident and problem management |
| Reporting | Reports cover ticket volume, response times, resolution trends, workload and customer feedback, with exportable results. | Built-in reporting covers request volume, response time, resolution time, and customer-experience measures. |
| Shared inbox | Yes | Multiple email accounts can feed one shared inbox, with assigned messages moving into individual agent queues. |
| SLA management | Yes | Yes |
