HelpDesk vs HESK
HelpDesk
helpdesk.comHESK
hesk.comSide by side
| Figure | HelpDesk | HESK |
|---|---|---|
| Price from | $19/mo | $29.99/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 4 | 8 |
| Spec score · Help desk software | 9.1 (#8) | 8.4 (#27) |
| Customer portal | Yes | Yes |
| Founded | 2002 | 2005 |
| Free plan | No | Yes |
| Headquarters | Wrocław, Poland | Novo mesto, Slovenia |
| Help center | Yes | Yes |
| Support | HelpDesk advertises customer support 24/7/365 and a self-service Help Center. | Hesk Cloud users receive priority one-on-one support, while the Website License includes one year of support and the Advanced License includes five years. |
| Ticket automation | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
HESK
- Hesk FreeFree
- Hesk Advanced License$199.99 a month
- Hesk Cloud$29.99 a month
- Hesk Cloud Pro$49.99 a month
- Hesk Cloud MAX$99.99 a month
- Hesk FreeFree
- Hesk Website License$49.99, paid once
- Hesk Advanced License$199.99, paid once