HelpDesk vs Jitbit Helpdesk
HelpDesk
helpdesk.comJitbit Helpdesk
jitbit.comSide by side
| Figure | HelpDesk | Jitbit Helpdesk |
|---|---|---|
| Price from | $19/mo | $24/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 15 |
| Spec score · Help desk software | 9.1 (#8) | 9.1 (#9) |
| Automation | Rules can assign, tag, prioritize and follow up on tickets automatically. | Automation rules can assign, escalate, notify and otherwise act on tickets when conditions are met. |
| Channels | The platform combines email, live chat, AI Agent and social messaging channels in one inbox. | Support channels include email, a live chat and website widget, a customer portal, and integrations such as WhatsApp. |
| Free plan | No | No |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. |
| Rating on Capterra | 4.6 out of 5 from 183 reviews | 4.5 out of 5 from 33 reviews |
| Rating on G2 | 4.6 out of 5 from 34 reviews | 4.3 out of 5 from 53 reviews |
| Reporting | Reports cover ticket volume, response times, resolution trends, workload and customer feedback, with exportable results. | Reports cover response speed, resolution performance, ticket volumes, dashboards, customer satisfaction, technician statistics, audit logs and Kanban views. |
| SLA management | Yes | Yes |
| What it does | HelpDesk is a ticketing product with a shared inbox, statuses, priorities, tags, automations and reporting; new signups receive it inside the Text platform. | Jitbit Helpdesk is a web-based ticket system that turns email and web requests into support tickets. |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
Jitbit Helpdesk
- Small$2,199 a month
- Company$3,799 a month
- Company$3,799, paid once
- Enterprise$6,499 a month
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.