HelpDesk vs Kayako
HelpDesk
helpdesk.comKayako
kayako.comSide by side
| Figure | HelpDesk | Kayako |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 2 |
| Spec score · Help desk software | 9.1 (#8) | 8.4 (#26) |
| API access | Yes | Yes |
| Channels | The platform combines email, live chat, AI Agent and social messaging channels in one inbox. | Kayako One brings email, live chat, social, and voice into one shared queue. |
| Founded | 2002 | 2001 |
| Help center | Yes | Yes |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | Kayako lists Salesforce, Slack, Microsoft Teams, WhatsApp, Shopify, Stripe, Chargebee, Jira, GitHub, LaunchDarkly, and Zapier integrations. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request