HelpDesk vs Open Helpdesk
HelpDesk
helpdesk.comOpen Helpdesk
openhelpdesk.devSide by side
| Figure | HelpDesk | Open Helpdesk |
|---|---|---|
| Price from | $19/mo | $15/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 4 |
| Spec score · Help desk software | 9.1 (#8) | 8.3 (#31) |
| API access | Yes | Yes |
| Customer portal | Yes | Customers can submit tickets through a public form and track progress with a magic link. |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | The page lists Google and Microsoft sign-in, IMAP email-to-ticket, and a REST API for external system integrations. |
| Reporting | Reports cover ticket volume, response times, resolution trends, workload and customer feedback, with exportable results. | Reports include resolution times, agent performance, and trend charts. |
| SLA management | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
Open Helpdesk
- FreeFree
- Starter$15 a month
- Business$39 a month
- EnterprisePriced on request
In their own words
Open Helpdesk
Open Helpdesk has no write-up on Specifiction yet; its figures are above.