HelpDesk vs OpenSupports
HelpDesk
helpdesk.comOpenSupports
opensupports.comSide by side
| Figure | HelpDesk | OpenSupports |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 3 |
| Spec score · Help desk software | 9.1 (#8) | 7.6 (#67) |
| API access | Yes | Yes |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | The documentation describes a REST API for integrating OpenSupports with existing applications, and settings include SMTP and IMAP configuration. |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
OpenSupports
OpenSupports has no write-up on Specifiction yet; its figures are above.