HelpDesk vs ServiceTonic
HelpDesk
helpdesk.comServiceTonic
servicetonic.comSide by side
| Figure | HelpDesk | ServiceTonic |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Help desk software | 9.1 (#8) | 7.8 (#58) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Free plan | No | No |
| Headquarters | Wrocław, Poland | Barcelona, Spain |
| Help center | Yes | Yes |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | The product sheet lists email integrations, LDAP and Active Directory, Azure AD / Entra ID, SQL Server, Oracle, MySQL, DB2, REST APIs, WhatsApp, telephony, and Google Maps. |
| SLA management | Yes | Yes |
| Support | HelpDesk advertises customer support 24/7/365 and a self-service Help Center. | The pricing page says cloud and on-premise customers have support from the ServiceTonic team. |
| Ticket automation | Yes | Yes |
| What it does | HelpDesk is a ticketing product with a shared inbox, statuses, priorities, tags, automations and reporting; new signups receive it inside the Text platform. | ServiceTonic centralizes help desk, service desk, and enterprise service management for IT, customer service, and other departments. |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
ServiceTonic
ServiceTonic has no write-up on Specifiction yet; its figures are above.