HelpDesk vs SmartDesk
HelpDesk
helpdesk.comSmartDesk
smartdesk.supportSide by side
| Figure | HelpDesk | SmartDesk |
|---|---|---|
| Price from | $19/mo | $399/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Help desk software | 9.1 (#8) | 7.9 (#52) |
| API access | Yes | Yes |
| Collaboration | Teams can use assignments, private notes, followers, collision detection and shared context on tickets. | Teams can use internal activity, collaboration tools, ticket tags and reusable saved views. |
| Customer portal | Yes | Yes |
| Founded | 2002 | SmartDesk says it was established in 2024. |
| Free plan | No | No |
| Help center | Yes | Every plan can publish searchable self-service articles in a public Help Center. |
| Rating on G2 | 4.6 out of 5 from 34 reviews | 0 out of 5 from 0 reviews; G2's claimed SmartDesk profile says it has not been reviewed yet. |
| Reporting | Reports cover ticket volume, response times, resolution trends, workload and customer feedback, with exportable results. | Basic reporting is included on every plan, while advanced SmartChat/AI reporting and report export require Pro or Enterprise. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | SLA timers track response and resolution expectations against support workflows on every plan. |
| Ticket automation | Yes | Yes |
| What it does | HelpDesk is a ticketing product with a shared inbox, statuses, priorities, tags, automations and reporting; new signups receive it inside the Text platform. | SmartDesk combines ticket management, SmartChat, Knowledge Base publishing, customer self-service and reporting in one support platform. |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
SmartDesk
SmartDesk has no write-up on Specifiction yet; its figures are above.