HelpDesk vs SmarterTrack
HelpDesk
helpdesk.comSmarterTrack
smartertools.comSide by side
| Figure | HelpDesk | SmarterTrack |
|---|---|---|
| Price from | $19/mo | $20/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Help desk software | 9.1 (#8) | 7.6 (#64) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Founded | 2002 | 2003 |
| Free plan | No | Yes |
| Headquarters | Wrocław, Poland | 1903 W. Parkside Lane Ste 106, Phoenix, AZ 85027, United States |
| Help center | Yes | Yes |
| SLA management | Yes | Yes |
| Paid from | 19 | 20 |
| Ticket automation | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
SmarterTrack
- FreeFree
- Professional$400 a month
- Enterprise$900 a month
- Hosted$20 a month
In their own words
SmarterTrack
SmarterTrack has no write-up on Specifiction yet; its figures are above.