HelpDesk vs Support Genix
HelpDesk
helpdesk.comSupport Genix
supportgenix.comSide by side
| Figure | HelpDesk | Support Genix |
|---|---|---|
| Price from | $19/mo | $4.92/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 9 |
| Spec score · Help desk software | 9.1 (#8) | 8.0 (#49) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | The maker lists integrations including WooCommerce, WhatsApp, Slack, Envato, Elite Licenser, Tutor LMS, FluentCRM, BetterDocs, Easy Digital Downloads, WPForms, and webhooks. |
| Support | HelpDesk advertises customer support 24/7/365 and a self-service Help Center. | The contact page lists support hours as Sunday through Thursday, 9:00 AM to 6:00 PM (GMT+6), and offers documentation, FAQs, and video tutorials. |
| Ticket automation | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
Support Genix
- Personal$59 a year
- Developer$99 a year
- Agency$149 a year
- Half-Year Haven$59 a year
- Developer$99 a year
- Agency$149 a year
- Personal$149, paid once
- Agency$199, paid once
- Developer$399, paid once
In their own words
Support Genix
Support Genix has no write-up on Specifiction yet; its figures are above.