HelpDesk vs SupportBee
HelpDesk
helpdesk.com
SupportBee
supportbee.comSide by side
| Figure | HelpDesk | SupportBee |
|---|---|---|
| Price from | $19/mo | $20/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 2 |
| Spec score · Help desk software | 9.1 (#8) | 8.2 (#36) |
| API access | Yes | Yes |
| Customer portal | Yes | Customers can send, track, and manage support tickets through a web interface, with customer groups enabling organization-wide ticket visibility. |
| Free plan | No | No |
| Help center | Yes | Yes |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | Listed integrations include Asana, Basecamp, ClickUp, GitHub Issues, Linear, Notion, Trello, Slack, and Pipedrive. |
| Reporting | Reports cover ticket volume, response times, resolution trends, workload and customer feedback, with exportable results. | SupportBee offers performance reports for agents, teams, and labels, along with customer satisfaction ratings and ticket audit trails. |
| Shared inbox | Yes | Team members can view assigned tickets, add private comments, share draft replies for review, and label tickets. |
| Paid from | 19 | 17 |
| Ticket automation | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
SupportBee
SupportBee has no write-up on Specifiction yet; its figures are above.