HelpDesk vs Supportbench
HelpDesk
helpdesk.comSupportbench
supportbench.comSide by side
| Figure | HelpDesk | Supportbench |
|---|---|---|
| Price from | $19/mo | $32/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · Help desk software | 9.1 (#8) | 8.2 (#37) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Free plan | No | No |
| Help center | Yes | Yes |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | The maker lists connections for Salesforce, HubSpot, Microsoft Dynamics 365, Jira, Azure DevOps, Linear, Slack, Microsoft Teams, RingCentral, Intercom, REST APIs, webhooks, and Zapier. |
| Reporting | Reports cover ticket volume, response times, resolution trends, workload and customer feedback, with exportable results. | The product offers real-time dashboards, natural-language reporting, and more than 35 KPI scorecards. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
Supportbench
- Professional (annual)$32 a month
- Professional (monthly)$40 a month
- Enterprise (annual)$100 a month
- Enterprise (monthly)$125 a month
- Professional$32 a month
- Enterprise$100 a month
In their own words
Supportbench
Supportbench has no write-up on Specifiction yet; its figures are above.