HelpDesk vs SupportCandy
HelpDesk
helpdesk.comSupportCandy
supportcandy.netSide by side
| Figure | HelpDesk | SupportCandy |
|---|---|---|
| Price from | $19/mo | $3.29/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 9 |
| Spec score · Help desk software | 9.1 (#8) | 7.7 (#62) |
| API access | Yes | Yes |
| Automation | Rules can assign, tag, prioritize and follow up on tickets automatically. | Premium extensions include workflows, automatic agent assignment, service-level agreements, scheduled tickets, and automatic ticket closure. |
| Customer portal | Yes | Yes |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | Listed integrations include WooCommerce, Slack, Gravity Forms, Easy Digital Downloads, knowledge-base and FAQ plugins, LMS plugins, and email marketing tools. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Support | HelpDesk advertises customer support 24/7/365 and a self-service Help Center. | The maker says premium add-on support is available for valid licenses, and its site lists support hours as Monday to Friday, 9:00 AM to 6:00 PM IST. |
| Ticket automation | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
SupportCandy
- Personal$79 a year
- Professional$149 a year
- Agency$299 a year
- Personal (yearly)$39.50 a year
- Professional (yearly)$74.50 a year
- Personal (lifetime)$124.50, paid once
- Agency (yearly)$149.50 a year
- Professional (lifetime)$249.50, paid once
- Agency (lifetime)$499.50, paid once
In their own words
SupportCandy
SupportCandy has no write-up on Specifiction yet; its figures are above.