HelpDesk vs SupportPal
HelpDesk
helpdesk.com
SupportPal
supportpal.comSide by side
| Figure | HelpDesk | SupportPal |
|---|---|---|
| Price from | $19/mo | $25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 2 |
| Spec score · Help desk software | 9.1 (#8) | 8.1 (#43) |
| Free plan | No | No |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | Listed integrations include Blesta, WHMCS, LDAP, SAML, TrackingTime, and Zapier; add-ons include Slack Notifications, Google Translate, and WooCommerce. |
| SLA management | Yes | Yes |
| Support | HelpDesk advertises customer support 24/7/365 and a self-service Help Center. | Email support and product updates are included with subscriptions; remote desktop support sessions cost $75.00 per 30 minutes. |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
SupportPal
SupportPal has no write-up on Specifiction yet; its figures are above.