HelpDesk vs Tender Support
HelpDesk
helpdesk.comTender Support
tenderapp.comSide by side
| Figure | HelpDesk | Tender Support |
|---|---|---|
| Price from | $19/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Help desk software | 9.1 (#8) | 7.9 (#54) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Free plan | No | No |
| Help center | Yes | Yes |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | Tender’s support documentation describes integrations with GitHub Issues, Lighthouse, and Slack. |
| Reporting | Reports cover ticket volume, response times, resolution trends, workload and customer feedback, with exportable results. | Reports can show incoming discussions by week, month, or year, including response time, responder, and resolution time. |
| Shared inbox | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
Tender Support
- Standard$49 a month
- Pro$99 a month
- Standard$49 a month
- Pro$99 a month
In their own words
Tender Support
Tender Support has no write-up on Specifiction yet; its figures are above.