HelpDesk vs Ticksy
HelpDesk
helpdesk.comTicksy
ticksy.comSide by side
| Figure | HelpDesk | Ticksy |
|---|---|---|
| Price from | $19/mo | $0.69/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 13 |
| Spec score · Help desk software | 9.1 (#8) | 7.6 (#66) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Free plan | No | No |
| Help center | Yes | Yes |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | Ticksy lists Envato Market, Easy Digital Downloads, Themely Marketplace and Freemius for purchase verification. |
| Support | HelpDesk advertises customer support 24/7/365 and a self-service Help Center. | Ticksy lists a support site and phone number +1-208-481-8061. |
| Ticket automation | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
Ticksy
- Single Support Agent$9 a month
- 1-3 Support Agents$15 a month
- 4-9 Support Agents$49 a month
- 10+ Support Agents$149 a month
- 14-day trial$1, paid once
- Single Support Agent — annual$8.30 a year
- Single Support Agent — monthly$9 a month
- 1-3 Support Agents — annual$12 a year
- 1-3 Support Agents — monthly$15 a month
- 4-9 Support Agents — annual$40 a year