HelpDesk vs UserDeck
HelpDesk
helpdesk.comUserDeck
dev.userdeck.comSide by side
| Figure | HelpDesk | UserDeck |
|---|---|---|
| Price from | $19/mo | $10/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Help desk software | 9.1 (#8) | 7.9 (#53) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Free plan | No | No |
| Help center | Yes | Yes |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | The Conversations page says webhooks can retrieve custom data from third-party systems, including billing products. |
| Shared inbox | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
UserDeck
UserDeck has no write-up on Specifiction yet; its figures are above.