HelpDesk vs Vision Helpdesk
HelpDesk
helpdesk.comVision Helpdesk
visionhelpdesk.comSide by side
| Figure | HelpDesk | Vision Helpdesk |
|---|---|---|
| Price from | $19/mo | $8/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 17 |
| Spec score · Help desk software | 9.1 (#8) | 8.4 (#28) |
| Automation | Rules can assign, tag, prioritize and follow up on tickets automatically. | Workflow, SLA, escalation, dispatcher, round-robin, notification, macro and automatic-close rules automate ticket handling. |
| Company identity | Text, Inc. is the company behind HelpDesk.com, LiveChat, ChatBot.com and Text; the parent company is Text S.A. | The maker is JPK Software Solutions Pvt. Ltd., a privately held company located in Nashik, Maharashtra, India. |
| Founded | 2002 | 2007 |
| Headquarters | Wrocław, Poland | Nashik, Maharashtra, India |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | Listed integrations include Facebook, Twitter, Google Workspace, Office 365, Exchange, Active Directory, PayPal, Drupal, WHMCS, Clientexec, Twilio, WordPress, SugarCRM and HostBill. |
| Licence | The reviewed pages describe a hosted commercial service and do not state an open-source licence. | The EULA grants a proprietary, non-exclusive, non-transferable licence and prohibits copying, modification, reverse engineering and sublicensing. |
| Public API | The public API is documented as version 1.0.0 and supports personal access tokens and OAuth 2 authorization-code authentication. | The REST API documents ticket, note, search, status, priority, tag, time-tracking, client, contact, approval, spam and client auto-login operations. |
| Rating on Capterra | 4.6 out of 5 from 183 reviews | 4.6 out of 5 from 49 reviews |
| Rating on G2 | 4.6 out of 5 from 34 reviews | 4.6 out of 5 from 100 reviews |
| Rating on Gartner Peer Insights | 4.0 out of 5 from 1 rating | 4.4 out of 5 from 9 ratings |
| Rating on Trustpilot | 3.8 out of 5 from 39 reviews | 4.2 out of 5 from 6 reviews |
| What it does | HelpDesk is a ticketing product with a shared inbox, statuses, priorities, tags, automations and reporting; new signups receive it inside the Text platform. | Vision Helpdesk provides help desk, multi-company Satellite Help Desk, ITSM Service Desk and live chat products for customer and IT support. |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
Vision Helpdesk
- Starter Help Desk SaaS$15 a month
- Pro Help Desk SaaS$25 a month
- Starter Help Desk Download$8 a month
- Pro Help Desk Download$16 a month
- Satellite Help Desk SaaS$30 a month
- Pro Service Desk SaaS$40 a month
- Ent Service Desk SaaS$60 a month
- Starter Help Desk — Download recurring$810 a month
- Starter Help Desk — SaaS$1,215 a month
- Pro Help Desk — Download recurring$1,620 a month
In their own words
Vision Helpdesk
Vision Helpdesk offers Help Desk, Satellite Help Desk, Service Desk, and Live Chat products for customer service and IT support. Help Desk gathers conversations from email, web portal, Twitter, Facebook, phone, chat, and API into tickets, with workflow rules, SLAs, escalations, round-robin assignment, dispatch, and automatic closure. Satellite Help Desk supports multiple companies, brands, or products through one staff portal and separate branded customer portals, with database-level data isolation. Service Desk covers IT assets and CMDB alongside incident, problem, change, release, knowledge-base, and service-catalog management. Live Chat includes routing, escalation rules, customizable widgets, canned responses, and reports. The suite includes a shared inbox, help center, customer portal, ticket automation, and API access. It is available as cloud SaaS or an on-premises download, with web, Windows, Linux, iOS, and Android listed. Annual-billed Help Desk options list Starter Download at $8 a month, Pro Download at $16 a month, Starter SaaS at $12 a month, and Pro SaaS at $20 a month. Plans include one agent seat. A 30-day trial is offered; customer-data encryption at rest requires the Advanced Security Add-on.