HelpDesk vs Vivantio
HelpDesk
helpdesk.comVivantio
vivantio.comSide by side
| Figure | HelpDesk | Vivantio |
|---|---|---|
| Price from | $19/mo | $49/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 3 |
| Spec score · Help desk software | 9.1 (#8) | 9.0 (#12) |
| API access | Yes | Every price point includes full API access. |
| Automation | Rules can assign, tag, prioritize and follow up on tickets automatically. | No-code automation supports event-triggered actions, approvals, notifications and escalations. |
| Founded | 2002 | 2003 |
| Free plan | No | No |
| Headquarters | Wrocław, Poland | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
| Rating on Capterra | 4.6 out of 5 from 183 reviews | 4.3 out of 5 from 178 reviews |
| Rating on G2 | 4.6 out of 5 from 34 reviews | 4.3 out of 5 from 295 reviews |
| Rating on Gartner Peer Insights | 4.0 out of 5 from 1 rating | 4.2 out of 5 from 11 reviews |
| Rating on TrustRadius | 7.4 out of 10 from 9 reviews | 7.4 out of 10 from 3 reviews |
| Reporting | Reports cover ticket volume, response times, resolution trends, workload and customer feedback, with exportable results. | Reporting includes dashboards, KPI and SLA analytics plus FLEXGrid live data. |
| Support | HelpDesk advertises customer support 24/7/365 and a self-service Help Center. | Pricing includes dedicated onboarding, a customer success manager and US and UK technical support. |
| What it does | HelpDesk is a ticketing product with a shared inbox, statuses, priorities, tags, automations and reporting; new signups receive it inside the Text platform. | Vivantio is a configurable service-management platform for IT, customer service and operations teams. |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.