HelpDesk vs Whelp
HelpDesk
helpdesk.com
Whelp
whelp.coSide by side
| Figure | HelpDesk | Whelp |
|---|---|---|
| Price from | $19/mo | $29/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 5 |
| Spec score · Help desk software | 9.1 (#8) | 8.8 (#21) |
| Channels | The platform combines email, live chat, AI Agent and social messaging channels in one inbox. | The site lists WhatsApp, live chat, SMS and voice through Twilio, email, Instagram, Facebook Messenger, Telegram, LINE and Viber. |
| Founded | 2002 | 2019 |
| Free plan | No | Yes |
| Headquarters | Wrocław, Poland | New York, United States |
| Integrations | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. | Official integrations include Facebook, Instagram, WhatsApp, Telegram, Twilio, Shopify, Stripe, LINE, Viber, Salesforce, Webex, email, LiveChat and Amazon Connect. |
| Rating on G2 | 4.6 out of 5 from 34 reviews | 4.2 out of 5 from 3 reviews. |
| Rating on TrustRadius | 7.4 out of 10 from 9 reviews | TrustRadius lists one Basic cloud plan at $30 per month and says a free trial is available. |
| Reporting | Reports cover ticket volume, response times, resolution trends, workload and customer feedback, with exportable results. | Whelp lists centralized reporting and performance insights as part of its product offering. |
| Shared inbox | Yes | The product provides one shared inbox with unified customer profiles, conversation history, assignment, collaboration and team replies. |
| Paid from | 19 | 29 |
| Support | HelpDesk advertises customer support 24/7/365 and a self-service Help Center. | The Advanced plan includes 24/7 support by live chat and email, while Premium includes dedicated onboarding. |
| What it does | HelpDesk is a ticketing product with a shared inbox, statuses, priorities, tags, automations and reporting; new signups receive it inside the Text platform. | Whelp combines AI customer-support agents with an omnichannel inbox for WhatsApp, web chat, SMS, email, voice and social conversations. |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
Whelp
- FreeFree
- Standard$29 a month
- Advanced$79 a month
- FreeFree
- PremiumPriced on request
In their own words
Whelp
Whelp is a conversational customer support platform that combines AI agents with human support across customer channels. Its shared inbox brings WhatsApp, web chat, SMS, email, voice, Instagram, Messenger and Telegram into one workspace, alongside a unified customer profile and conversation history. AI agents learn from help center content, policies and catalogs; they can look up orders, bookings and accounts, then hand conversations to people with context. Listed channels also include LINE and Viber, and integrations include services such as Shopify, Stripe, Salesforce, Webex and Amazon Connect. Agents can use Whelp in a browser or through iOS and Android apps. The company says its cloud connections are end-to-end encrypted and offers two-factor authentication and secure access controls. Every plan includes unlimited conversations, though Meta bills WhatsApp Business Platform conversation fees separately. The Free plan has one seat. Standard costs $29 a month per seat, and Advanced costs $79 a month per seat.