HelpDesk vs Zammad
HelpDesk
helpdesk.com
Zammad
zammad.orgSide by side
| Figure | HelpDesk | Zammad |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · Help desk software | 9.1 (#8) | 6.9 (#90) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Founded | 2002 | 2016 |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
Zammad
- Starter v2Price not published
- Professional v2Price not published
- Plus v2Price not published
- BusinessPrice not published
- EnterprisePrice not published
- CorporationPrice not published