Heretto vs MadCap Flare
Heretto
heretto.com
MadCap Flare
madcapsoftware.comSide by side
| Figure | Heretto | MadCap Flare |
|---|---|---|
| Price from | — | $262.50/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| API | Yes | — |
| Plans published | 6 | 8 |
| Spec score · Help Authoring Tools | 8.1 (#7) | 8.0 (#9) |
| Spec score · Knowledge base software | 8.4 (#42) | 8.1 (#67) |
| Spec score · Technical Documentation Software | 8.1 (#16) | 8.0 (#19) |
| Custom domain | Yes | Yes |
| Headquarters | Rochester, New York, USA | Denver, Colorado, USA |
| Integrations | Documented integrations include XMLmind DOCX-to-DITA migration, DITA-OT publishing, XTM localization and REST APIs. | The product page says Flare can publish directly to Salesforce, Zendesk, and ServiceNow, and the pricing page lists ChatGPT integration for Flare Online authoring. |
| Localization | Heretto includes localization workflows, translation memory and direct XTM integration; other translation systems use export and import workflows. | Flare supports Unicode, double-byte, Cyrillic, and right-to-left languages, including Hebrew, Arabic, and Persian. |
| Purpose | Heretto describes its DITA-powered platform as a way for enterprises to create, distribute, and personalize documentation. | MadCap Flare is an authoring and publishing platform for technical documentation, online help, knowledge bases, policies, training materials, and API documentation. |
Plans
Heretto
- CCMSPriced on request
- DeployPriced on request
- Heretto CCMSPriced on request
- Heretto DeployPriced on request
- Heretto PortalPriced on request
- PortalPriced on request
MadCap Flare
- Starter — Flare Desktop Only$3,150 a year
- Flare Online — IndividualPrice not published
- Flare Online — TeamPrice not published
- Flare Online — BusinessPrice not published
- Starter — Flare Desktop Only$3,150 a year
- Flare Online - BusinessPriced on request
- Flare Online - IndividualPriced on request
- Flare Online - TeamPriced on request
In their own words
Heretto
Heretto is a DITA-based platform for enterprises to create, manage, publish, and personalize documentation. Its CCMS combines authoring, version control, branching, workflow management, publishing, and translation management; multiple authors can work in the same file at once without file locking. Governance features include content history, customizable workflows and roles, taxonomy, and metadata. Heretto Deploy distributes centrally stored content through an API for headless publishing. Portal provides a branded self-service site with personalization and granular permissions. Heretto describes CCMS as a SOC 2 Type II certified cloud platform. The web application is compatible with macOS, Windows, and Linux, with Chrome and Firefox officially supported. Heretto lists Deploy, CCMS, and Portal plans, with pricing on request. Portal includes one production and one non-production site, with additional sites available. Heretto says its clients include organizations in high-technology software, manufacturing, insurance, and medical devices. The platform is not designed or optimized for mobile devices or tablets and is not designed for offline use.
MadCap Flare
MadCap Flare is an authoring and publishing platform for technical documentation, online help, knowledge bases, policies, training materials, and API documentation. Topic-based authoring and single-sourcing let teams reuse material across versions and output formats. Flare can publish responsive HTML5, print, PowerPoint, PDF, Word, SCORM, and other formats; it also imports content from Word, Excel, Confluence, FrameMaker, RoboHelp, and DITA. Flare Online adds browser-based review for subject matter experts and non-Flare users, concurrent authoring, and real-time collaboration. Publishing can connect directly to Salesforce, Zendesk, and ServiceNow. Flare supports Unicode, double-byte, Cyrillic, and right-to-left languages, while Flare Online analytics can track topic views, searches without results, and user behavior. The Starter desktop plan costs $3,150 a year, billed at $3,150 per author per year. A free 30-day trial is available without a credit card. Flare Desktop requires Microsoft Windows; Flare Online offers browser-based authoring and review.