ICANotes vs TherapyAppointment
ICANotes
icanotes.com
TherapyAppointment
therapyappointment.comSide by side
| Figure | ICANotes | TherapyAppointment |
|---|---|---|
| Price from | $20/mo | $5/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 10 | 10 |
| Spec score · Mental Health EHR Software | 8.0 (#3) | 7.8 (#5) |
| Spec score · Mental Health & Therapy Practice Software | 8.1 (#3) | 8.0 (#7) |
| Spec score · Therapy Software | 8.0 (#3) | 7.8 (#6) |
| Spec score · Therapy Scheduling Software | 7.9 (#15) | 7.9 (#17) |
| Intended users | The company describes ICANotes as built exclusively for psychiatry, therapy, and addiction treatment, and says it serves psychiatrists, therapists, group practices, hospitals, and residential programs. | The maker presents the platform for solo practices, group practices, and eligible education and nonprofit organizations. |
| Security | The security page says ICANotes maintains HIPAA compliance and describes encrypted transmitted data, user authentication, access controls, and audit logs. | The maker says customer content has at least one layer of AES-256 encryption, network traffic is encrypted, and systems use AWS data centers in the United States. |
| Support | The About page advertises live onboarding, training, and 24/7 assistance. | The maker offers free live support and onboarding assistance, and says more than 87% of customer emails receive a response within 30 minutes during business hours. |
Plans
ICANotes
- Non-Clinical UsersFree
- Telehealth add-on$20 a month
- Part-Time Notes Only$35 a month
- Part-Time Non-Prescribing$45 a month
- AI Scribe add-on$49 a month
- Full-Time Notes Only$55 a month
- Full-Time Non-Prescribing$75 a month
- Part-Time Prescribing$138 a month
- Full-Time Prescribing$213 a month
- Text RemindersPriced on request
TherapyAppointment
- Electronic insurance claims add-on$0.15, paid once
- AI Notes add-on$0.59, paid once
- Integrated payment processing add-on$2.90, paid once
- Integrated Zoom add-on$5 a month
- Solo Practice (0–10 booked sessions)$10 a month
- TA Integrated Telehealth add-on$15 a month
- Solo Practice (11–39 booked sessions)$39 a month
- Group Practice$59 a month
- Solo Practice (40+ booked sessions)$59 a month
- Education & Non-ProfitPriced on request
In their own words
ICANotes
ICANotes is a web-based electronic health record platform for behavioral health clinicians and practices. Its customizable, menu-driven documentation covers assessments, progress notes, treatment plans, SOAP, BIRP and DAP notes, group therapy notes, and discharge summaries. The platform describes an ambient AI scribe that listens to sessions and creates notes. Practice tools include scheduling, automated reminders, a patient portal, secure messaging, telehealth, billing, and e-prescribing, alongside more than 100 clinical rating scales and assessment tools. Listed connections span labs, clearinghouses, health information exchanges, interoperability, and PDMPs, with examples including LabCorp, Quest, Availity, Waystar, and ClaimMD. ICANotes says it maintains HIPAA compliance and describes encrypted transmitted data, user authentication, access controls, and audit logs. The company says the product is built exclusively for psychiatry, therapy, and addiction treatment. A 30-day trial requires no credit card, but e-prescribing and insurance claim submission are unavailable during the trial. ICANotes+ requires a three-month commitment, then may be canceled with 15 days’ notice. The platform is web-only; the company advertises live onboarding, training, and 24/7 assistance.
TherapyAppointment
TherapyAppointment is an EMR and practice-management platform for mental health therapists, with tools for clinical records, client access, billing, and telehealth. Clinical features include charting, session notes, customizable forms, and HIPAA and SOAP templates. Its portal handles intake, scheduling, unlimited secure messaging, and client payments. Billing includes payment processing, automated billing, electronic claims, and ERA posting. An optional AI Notes add-on can draft progress notes, treatment plans, and session summaries from transcriptions or voice recaps. The platform connects with Google Calendar, iCal, and Outlook, but those third-party calendar connections are view-only. It runs on the web and desktop platforms; there is no current phone app, though a home-screen shortcut opens its responsive mobile website. Plans are month-to-month, with a 30-day trial and no free plan. Solo pricing starts at $10 a month after the first 30 days for up to 10 booked sessions. Higher booked-session tiers do not automatically move back down. The maker also offers live support and onboarding.