TherapyAppointment

Overview

TherapyAppointment combines electronic records and practice administration for mental health clinicians. It is best suited to solo therapists and group practices that want clinical documentation, client administration and billing in one system. Its broad toolkit is balanced by booked-session pricing tiers and fees for several services.

Key features

Charting, integrated session notes and customizable forms support clinical record-keeping, while free HIPAA and SOAP templates give practices starting points for documentation. The optional AI Notes add-on drafts progress notes, treatment plans and session summaries from transcriptions or voice recaps. At $0.59 per chart note, with unlimited free edits, it can reduce drafting work but adds a usage-based cost.

The client portal handles automated intake, online scheduling, secure unlimited messaging and client payments. Billing includes automated billing, electronic claim filing and ERA posting, but the related charges matter: electronic insurance claims cost $0.15 per claim, and integrated payment processing costs 2.9% + 30¢ per transaction.

Integrated telehealth is available through TA Integrated Telehealth at $15.00 per provider per month, or Integrated Zoom at $5.00 per provider per month. The Zoom option also requires the practice to have its own HIPAA-compliant Zoom license, so its subscription price is not the full telehealth cost.

Google Calendar, iCal and Outlook connections help coordinate schedules, though third-party calendar sync is view-only. The maker says customer content has at least one layer of AES-256 encryption, network traffic is encrypted, and systems use AWS data centers in the United States. Owners can require multi-factor authentication, set automatic sign-out and automatically disable accounts after 90 days of inactivity. Free live support and onboarding assistance are included; the maker says more than 87% of customer emails receive a response within 30 minutes during business hours.

Pricing

TherapyAppointment has no free plan and offers a 30-day trial. Solo pricing is tied to booked sessions: $10.00 per month for 0–10 sessions, $39.00 per month for 11–39, and $59.00 per month for 40 or more. These tiers suit clinicians whose workload fits the relevant band, but the $10 and $39 introductory tiers do not automatically move down if bookings later fall. A practice that crosses a threshold should account for the higher tier as an ongoing cost.

Group Practice costs $59.00 per month as a base fee, with unlimited sessions, plus $39/mo per additional clinician. The pricing also lists +$10/mo if under 11 appointments. That structure favors practices with multiple clinicians or variable session volume, but the per-clinician charge means the base price is not the total for a larger team.

Education & Non-Profit has custom pricing for 501(c)(3) organizations, universities and training centers. Plans are month-to-month with no contract. Add-ons can further change the bill: claims are $0.15 per claim, AI Notes are $0.59 per chart note, payment processing is 2.9% + 30¢ per transaction, TA Integrated Telehealth is $15.00 per provider monthly, and Integrated Zoom is $5.00 per provider monthly plus the required Zoom license.

Platforms

The platform supports Android, iOS, macOS, web and Windows. There is no current phone app; on iOS or Android, users can add a home-screen shortcut to open the responsive mobile website. That provides phone access, but not a dedicated app experience.

Who it's for

Solo therapists can use the session-based plans to match subscription cost to appointment volume, while group practices get unlimited sessions under a base fee with additional clinician charges. Eligible nonprofits, universities and training centers can ask about custom pricing. It is less compelling for a clinician who needs a dedicated mobile app or wants claims, payment processing and telehealth bundled into the base subscription.

Pros and cons

Pros: Clinical notes, customizable forms, client portal, billing and insurance workflows are brought into one platform, reducing the need to piece together separate practice systems.

Pros: Secure unlimited client messaging and automated intake support ongoing client administration without a stated message cap.

Pros: Month-to-month plans and a 30-day trial let practices evaluate the service without a contract.

Cons: Solo pricing rises with booked-session volume and does not automatically step down after a move to a higher tier.

Cons: Claims, payment processing, AI notes and telehealth can all add usage, transaction or per-provider costs.

Cons: Phone access uses a responsive website shortcut rather than a dedicated app, and calendar sync is view-only.

Alternatives

For a wider shortlist, see Therapy Scheduling Software.

Choose Carepatron if a free plan is the priority: its free tier includes unlimited clients, 1GB storage, 1M AI tokens, 1K tasks and 100 appointments. PracticeRunner is worth considering for a low-cost starting point, with a free 30-day Starter tier for one clinician and up to 10 active clients.

ICANotes offers a freemium model and web platform for readers comparing another clinical software option. hoito has a free room-owner directory listing for therapists whose priority is a public listing and enquiry form rather than an all-in-one practice platform. Zanda is an alternative with Android, iOS, macOS, web and Windows support. Colib offers a free plan and supports Android, iOS and web. ConsultStream is a free option with Android, iOS and web support. Halaxy has a free core platform and supports web.

Verdict

TherapyAppointment is a strong fit for mental health practices that want clinical records, client-facing tools and billing in one place, especially when its session-tier pricing matches their workload. Choose it for that integrated workflow and included support; look elsewhere if a dedicated phone app or a simpler cost structure without multiple add-on charges is essential.