ICTContact vs Salesforce Service Cloud
ICTContact
ictcontact.comSalesforce Service Cloud
salesforce.comSide by side
| Figure | ICTContact | Salesforce Service Cloud |
|---|---|---|
| Price from | $399/mo | $25/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 7 |
| Spec score · Call Center CRM Software | 8.3 (#10) | 6.7 (#14) |
| Free plan | No | No |
Plans
ICTContact
- Enterprise Edition$399 a month
- Service Provider$1,500 a month
- Enterprise Edition$399, paid once
- Service Provider$1,500, paid once
Salesforce Service Cloud
- Starter Suite$25 a month
- Pro Suite$100 a month
- EnterprisePriced on request
- EnterprisePrice not published
- UnlimitedPrice not published
- UnlimitedPriced on request
- Agentforce 1 Service$550 a month
In their own words
ICTContact
ICTContact is contact center software for inbound and outbound operations, bringing communications, CRM, IVR, and automation into one platform. It supports voice, SMS, email, WhatsApp, and other digital channels, with screen pop, click-to-dial, and in-call controls. Outbound options include progressive, preview, power, and manual dialing; predictive dialing is available as an add-on. Its AI voice agent can access and update CRM records, arrange callbacks, text callers during a call, and transfer them to a live agent. That agent is included in Service Provider Edition. CRM connections include Salesforce, HubSpot, SuiteCRM, Vtiger, YetiForce, and EspoCRM, plus other systems using REST or SOAP APIs. Google Dialogflow integration supports AI-powered conversations. Teams can monitor campaigns, calls, queues, and agents in real time and use call-detail and performance reports. Enterprise Edition runs on customer servers, which the maker says lets customers retain ownership of the installation and data. A free community edition and trial are offered. Enterprise Edition is listed at $399 a month for five agents; Service Provider costs $1,500 a month for 20 agents.
Salesforce Service Cloud
Salesforce Service Cloud has no write-up on Specifiction yet; its figures are above.