Salesforce Service Cloud pricing
7 plans read from salesforce.com
Starter Suite$25 a month Billed monthly or annuallyCase and service management · Built-in AI · Dynamic email marketing and analytics · Built-in sales flows and lead routing Read 20 Sep 2026 · salesforce.com
Pro Suite$100 a month Billed annually. Contract required.5 flows per org Read 20 Sep 2026 · salesforce.com
EnterprisePriced on request AI for customer service · Self-service Help Center · Workflow automation Read 20 Sep 2026 · salesforce.com
EnterprisePrice not published AI for customer service · Self-service Help Center · Workflow automation Read 20 Sep 2026 · salesforce.com
UnlimitedPrice not published Chat and bots · Salesforce Knowledge · Premier Success Plan and Full Sandbox Read 20 Sep 2026 · salesforce.com
UnlimitedPriced on request Chat and bots · Salesforce Knowledge · Premier Success Plan and Full Sandbox Read 20 Sep 2026 · salesforce.com
Agentforce 1 Service$550 a month Billed annually2.5M Flex Credits per org per year Read 20 Sep 2026 · salesforce.com
In short
- Salesforce Service Cloud has a free plan (Enterprise).
- Paid plans published: 3, from $25 a month.
- 2 plans are priced on request (Enterprise, Unlimited).
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| Agentforce Contact Center | $50/mo | No | Yes |
| Amazon Connect | — | No | Yes |
| Dialpad Support | $8,095/mo | No | Yes |
| Genesys Cloud CX | $75/mo | No | Yes |
| Avaya Experience Platform | $48/mo | No | No |
| GoTo Contact Center | $29.95/mo | No | No |
| Microsoft Dynamics 365 Sales | $4/mo | No | Yes |
| Ringflow Contact Center | $7.99/mo | No | Yes |