Call Center CRM Software
Alternatives to Salesforce Service Cloud
The tools Specifiction weighs against Salesforce Service Cloud, from its list of call center crm software, each with its plans, platforms and spec score.
- 01 Agentforce Contact Center
It suits teams that need contact-center tools across web and mobile, alongside workforce management.
From $50/mo Free trial Web · iOS · Android · API9.3 Visit Specs - 02
Amazon Connect It suits enterprises managing customer interactions across channels, including those that need a mix of automated resolution and human-agent support.
Free trial Web · iOS · Android · API9.2 Visit Specs - 03
Dialpad Support It suits customer support teams that need voice and digital customer interactions, supervision tools, and performance reporting.
From $8,095/mo Free trial Web · Windows · macOS · iOS9.1 Visit Specs - 04
Genesys Cloud CX It suits contact centers needing voice or digital service tools, with higher tiers for omnichannel routing, workforce management or additional AI features.
From $75/mo Free trial Web · Windows · macOS · Linux9.1 Visit Specs - 05
Avaya Experience Platform It is aimed at large, complex enterprise contact centers, including deployments with thousands of agents.
From $48/mo Web · API · Self-hosted8.7 Visit Specs - 06
GoTo Contact Center It suits contact center teams handling inbound and outbound calls alongside digital channels.
From $29.95/mo Web · Windows · macOS · iOS8.6 Visit Specs - 07 Microsoft Dynamics 365 Sales From $4/mo Free trial Web · iOS · Android · API8.6 Visit Specs
- 08 Ringflow Contact Center From $7.99/mo Free trial Web · iOS · Android8.5 Visit Specs
- 09
Google Contact Center AI Platform It suits organizations routing voice and digital support interactions that need CRM connections, embedded app experiences, or AI-assisted contact-center capabilities.
Free trial Web · iOS · Android · API8.3 Visit Specs - 10 ICTContact
Enterprise Edition is aimed at small to medium businesses, while Service Provider Edition is aimed at larger operations and ITSPs.
From $399/mo Free trial Web · Linux · API · Self-hosted8.3 Visit Specs - 11
IFS Cloud Field Service Management It suits businesses that manufacture, service, or manage complex assets and need to coordinate field workers, contractors, and service operations.
Web · Windows · iOS · Android8.1 Visit Specs - 12
Twilio Flex From $1/mo Free trial Web · API · Self-hosted8.1 Visit Specs - 13
UJET From $65/mo Free trial Web · iOS · Android · API7.9 Visit Specs - 14
Talkdesk CX Cloud It suits contact-center teams needing voice and digital channels, workforce tools, analytics and helpdesk integrations.
From $85/mo Web6.7 Visit Specs - 15
NICE CXone From $0.25/mo Web6.5 Visit Specs - 16 ServiceNow Customer Service Management AI Agents API6.3 Visit Specs
- 17 CallZenix Web6.0 Visit Specs
- 18 Five9 Intelligent CX Platform Web5.9 Visit Specs
- 19 ICTCRM Web5.6 Visit Specs
- 20 Simple2Call Contact Center Web5.3 Visit Specs
- 21 Zendesk Talk Web5.3 Visit Specs
Salesforce Service Cloud, head to head
- Salesforce Service Cloud vs Agentforce Contact Center
- Salesforce Service Cloud vs Amazon Connect
- Salesforce Service Cloud vs Dialpad Support
- Salesforce Service Cloud vs Genesys Cloud CX
- Salesforce Service Cloud vs Avaya Experience Platform
- Salesforce Service Cloud vs GoTo Contact Center
- Salesforce Service Cloud vs Microsoft Dynamics 365 Sales
- Salesforce Service Cloud vs Ringflow Contact Center
- Salesforce Service Cloud vs Google Contact Center AI Platform
- Salesforce Service Cloud vs ICTContact
- Salesforce Service Cloud vs IFS Cloud Field Service Management
- Salesforce Service Cloud vs Twilio Flex