Microsoft Dynamics 365 Sales vs Salesforce Service Cloud
Microsoft Dynamics 365 Sales
microsoft.comSalesforce Service Cloud
salesforce.comSide by side
| Figure | Microsoft Dynamics 365 Sales | Salesforce Service Cloud |
|---|---|---|
| Price from | $4/mo | $25/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 11 | 7 |
| Spec score · Customer Service CRM Software | 8.7 (#3) | 6.8 (#22) |
| Spec score · Support Analytics | 8.8 (#3) | 6.8 (#16) |
| Spec score · Customer Self-Service Software | 8.6 (#8) | 6.6 (#42) |
| Spec score · Customer Relationship Management - Enterprise Software | 8.8 (#6) | 6.7 (#21) |
| Spec score · Call Center CRM Software | 8.6 (#7) | 6.7 (#14) |
| Spec score · Multilingual Customer Support Software | 8.6 (#7) | 6.7 (#19) |
| Spec score · Help desk software | 8.3 (#33) | 7.4 (#70) |
| Free plan | No | No |
| Paid from | 65 | 25 |
Plans
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
Salesforce Service Cloud
- Starter Suite$25 a month
- Pro Suite$100 a month
- EnterprisePriced on request
- EnterprisePrice not published
- UnlimitedPrice not published
- UnlimitedPriced on request
- Agentforce 1 Service$550 a month
In their own words
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.
Salesforce Service Cloud
Salesforce Service Cloud has no write-up on Specifiction yet; its figures are above.