Salesforce Service Cloud vs Twilio Flex
Salesforce Service Cloud
salesforce.com
Twilio Flex
twilio.comSide by side
| Figure | Salesforce Service Cloud | Twilio Flex |
|---|---|---|
| Price from | $25/mo | $1/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 4 |
| Spec score · Call Center CRM Software | 6.7 (#14) | 8.1 (#12) |
| Spec score · Customer Service - Enterprise Software | 6.8 (#22) | 8.1 (#10) |
| Free plan | No | No |
Plans
Salesforce Service Cloud
- Starter Suite$25 a month
- Pro Suite$100 a month
- EnterprisePriced on request
- EnterprisePrice not published
- UnlimitedPrice not published
- UnlimitedPriced on request
- Agentforce 1 Service$550 a month
Twilio Flex
- User + usage$35 a month
- Named user pricing$150 a month
- Active user hour pricing$1 a month
- Free trialFree
In their own words
Salesforce Service Cloud
Salesforce Service Cloud has no write-up on Specifiction yet; its figures are above.
Twilio Flex
Twilio Flex has no write-up on Specifiction yet; its figures are above.