Kapture CRM vs Kustomer
Kapture CRM
kapture.cx
Kustomer
kustomer.comSide by side
| Figure | Kapture CRM | Kustomer |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 2 | 4 |
| Spec score · Customer Service CRM Software | 7.4 (#16) | 7.9 (#11) |
| Spec score · Help desk software | 6.8 (#95) | 8.0 (#46) |
| Founded | 2014 | 2015 |
| Integrations | Kapture says it integrates with 1,000+ APIs, CRM, ERP, and communication tools, and that most integrations are included in pricing. | The integration library lists tools including 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, and Amazon Redshift. |
| Product | Kapture is an AI-powered customer experience platform for enterprise teams that brings voice, chat, email, WhatsApp, and other customer conversations into one place. | Kustomer describes itself as an AI-native customer experience platform for managing the full customer relationship. |
| Support | The pricing page says enterprises receive onboarding assistance, training, and a dedicated success manager available 24/7. | Current Enterprise and Ultimate pricing details list community, email and chat support, Help Center documentation, Kustomer University, and standard support hours Monday through Friday, 8 AM to 8 PM local time. |
Plans
Kustomer
- Business (legacy seat-based plan)Priced on request
- EnterprisePriced on request
- Professional (legacy seat-based plan)Priced on request
- UltimatePriced on request
In their own words
Kapture CRM
Kapture CRM is a paid, web-and-API customer experience platform for enterprise teams. It brings voice, chat, email, WhatsApp and other conversations into one place, with a shared inbox, ticket automation, SLA management and a help center. AI agents can draft replies, summarize context, surface knowledge, guide next steps and execute multi-step processes. Ticket assignment can use intent, sentiment, priority and agent skill. Kapture says it integrates with more than 1,000 APIs, CRM, ERP and communication tools, with most integrations included in pricing; listed connections include Zendesk, Freshdesk, Zoho, HubSpot, Jira, Salesforce, Twilio, Shopify, Oracle, Dynamics 365 and SAP. Custom integrations are available through its specialists. Security controls include AES-256 encryption at rest, TLS 1.2 in transit, role-based access and multi-factor authentication. Kapture says it aligns with ISO 27001, SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 42001 and OWASP practices, and does not use customer data to train or improve AI models.
Kustomer
Kustomer is a customer experience platform for managing customer relationships across chat, email, voice, and social. It brings those interactions into a shared timeline and provides profiles that can hold custom objects and attributes such as purchase history and preferences. AI agents support customer service, while tools give human representatives context and suggested actions. CX teams can use Kustomer Architect to build, test, launch, analyze, and optimize AI experiences without writing code. Data Explorer returns plain-language answers, charts, and breakdowns, and the platform tracks real-time CX trends. Managers can review and approve AI actions; guardrails can send high-risk conversations to a human. The platform also includes a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. It runs on Android, iOS, and the web. Pricing is on request. Enterprise and Ultimate are billed through Talk to Sales and have different limits for objects and tasks, brands, languages, webhooks, and API rate limits.