KBPublisher vs Zendesk Guide
KBPublisher
kbpublisher.com
Zendesk Guide
zendesk.comSide by side
| Figure | KBPublisher | Zendesk Guide |
|---|---|---|
| Price from | $498/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 14 | 10 |
| Spec score · HR Knowledge Base Software | 8.2 (#13) | 8.5 (#10) |
| Spec score · Knowledge base software | 8.1 (#69) | 9.2 (#3) |
| Content analytics | Yes | Yes |
| Free plan | Yes | No |
| Security controls | The product supports security groups, user roles, and end-user portals. | Zendesk describes SSO, two-factor authentication, IP restrictions, redaction, audit logs and optional BYOK encryption. |
| Paid from | 33 | 55 |
Plans
KBPublisher
- Community EditionFree
- 5 License Pack$498 a month
- 10 License Pack$898 a month
- 20 License Pack$1,498 a month
- 30 License Pack$1,998 a month
- EssentialPrice not published
- TeamPrice not published
- 5 License Pack$498, paid once
- 10 License Pack$898, paid once
- 20 License Pack$1,498, paid once
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
KBPublisher
KBPublisher is knowledge base and knowledge management software for organizations, with web, API, and self-hosted options. Teams can create and format articles, attach files, and revise published content in drafts. Approval workflows support review and publication. Search offers full-text matching, spell checking, word variations, partial-word recognition, and Sphinx. Access controls include security groups and user roles; authentication options include LDAP, SAML integration, and remote authentication for single sign-on. The HR solution describes employee onboarding programs, versioned personnel documents, and an employee self-service portal. The licensed download installs on one web server, and the Community Edition is on-premise only. That free edition has unlimited staff users, end users, articles, and files, but no support or maintenance and no cloud version. Cloud fees include support, upgrades, and automatic content backups; data export is available without charge. Content analytics, custom branding, multilingual content, and approval workflows are supported. Pricing is freemium, with paid service listed from $33/mo (annual); a free trial is available.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.