Kore.ai vs Kustomer
Kore.ai
kore.ai
Kustomer
kustomer.comSide by side
| Figure | Kore.ai | Kustomer |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 4 |
| Spec score · AI Customer Service Agents | 8.3 (#6) | 7.8 (#17) |
| Spec score · AI Agents for Customer Support Software | 8.3 (#5) | 7.8 (#10) |
| Spec score · AI Customer Service Software | 8.3 (#10) | 7.8 (#17) |
| Spec score · Customer Self-Service Software | 8.3 (#14) | 7.8 (#19) |
| Channels | The platform supports more than 40 voice and digital channels. | The platform unifies customer interactions across chat, email, voice, and social in a single customer timeline. |
| Company | Kore.ai says it was founded in 2014; its 2026 headquarters announcement says its official headquarters remains in Orlando. | Kustomer's About page lists 2015 as its founding year and identifies Brad Birnbaum and Jeremy Suriel as co-founders. |
| Integrations | The platform supports more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. | The integration library lists tools including 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, and Amazon Redshift. |
| Product | Kore.ai describes its Agent Platform as an AI-programmable platform for building AI agents for enterprise workflows. | Kustomer describes itself as an AI-native customer experience platform for managing the full customer relationship. |
| Security and compliance | The Trust Center lists SOC 2 Type II, PCI DSS, and ISO/IEC 27001:2022 under audits and certifications. | The pricing details page lists SOC 2, ISO 27001, ISO 27701, ISO/IEC 42001, and GDPR; its platform page also displays GDPR, CCPA, HIPAA, EU-US Data Privacy Framework, ISO 27001, and SOC 2 Type II. |
| Support | Kore.ai directs existing customers to log in to its support team and provides toll-free numbers for the US, UK, and India. | Current Enterprise and Ultimate pricing details list community, email and chat support, Help Center documentation, Kustomer University, and standard support hours Monday through Friday, 8 AM to 8 PM local time. |
Plans
Kustomer
- Business (legacy seat-based plan)Priced on request
- EnterprisePriced on request
- Professional (legacy seat-based plan)Priced on request
- UltimatePriced on request
In their own words
Kore.ai
Kore.ai builds and governs AI agents and workflows for enterprise use. Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace. Its Arch feature can turn a plain-language intent into a proposed system with agents, workflows, tools, policies, and handoffs. Agent Blueprint Language provides structured definitions for agent behavior, tools, guardrails, orchestration, and handoffs, with policies enforced outside the language model. The platform automates multi-step work across agents, people, tools, and systems, with configurable autonomy and oversight. Agents can be deployed across voice, web, Slack, Teams, mobile, and other channels. Tracing covers agent runs across reasoning, tools, guardrails, handoffs, and outcomes; evaluation supports testing quality, safety, and accuracy before and after deployment. The marketplace lists more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. Deployment options include public-cloud multi-tenant SaaS, on-premises, and private-cloud dedicated VPC. The platform is presented for Global 2000 enterprises and sectors including banking, healthcare, insurance, retail, and global service operations.
Kustomer
Kustomer is a customer experience platform for managing customer relationships across chat, email, voice, and social. It brings those interactions into a shared timeline and provides profiles that can hold custom objects and attributes such as purchase history and preferences. AI agents support customer service, while tools give human representatives context and suggested actions. CX teams can use Kustomer Architect to build, test, launch, analyze, and optimize AI experiences without writing code. Data Explorer returns plain-language answers, charts, and breakdowns, and the platform tracks real-time CX trends. Managers can review and approve AI actions; guardrails can send high-risk conversations to a human. The platform also includes a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. It runs on Android, iOS, and the web. Pricing is on request. Enterprise and Ultimate are billed through Talk to Sales and have different limits for objects and tasks, brands, languages, webhooks, and API rate limits.