Kustomer vs Yellow.ai
Kustomer
kustomer.com
Yellow.ai
yellow.aiSide by side
| Figure | Kustomer | Yellow.ai |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · AI Customer Service Agents | 7.8 (#17) | 8.2 (#10) |
| Spec score · AI Agents for Customer Support Software | 7.8 (#10) | 8.3 (#6) |
| Spec score · AI Customer Service Software | 7.8 (#17) | 8.3 (#11) |
| Spec score · Digital Customer Service Platforms | 7.8 (#17) | 8.3 (#12) |
| Analytics | Data Explorer provides plain-language answers, charts, and breakdowns, while the platform also tracks real-time CX trends. | The platform analyzes conversations and generates insights intended to improve agent performance and knowledge content. |
| Founded | 2015 | Yellow.ai began as Yellow Messenger in 2016, founded by three co-founders. |
| Integrations | The integration library lists tools including 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, and Amazon Redshift. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
Plans
Kustomer
- Business (legacy seat-based plan)Priced on request
- EnterprisePriced on request
- Professional (legacy seat-based plan)Priced on request
- UltimatePriced on request
Yellow.ai
- FreeFree
- EnterprisePrice not published
- EnterprisePriced on request
- FreemiumFree
- PremiumPriced on request
In their own words
Kustomer
Kustomer is a customer experience platform for managing customer relationships across chat, email, voice, and social. It brings those interactions into a shared timeline and provides profiles that can hold custom objects and attributes such as purchase history and preferences. AI agents support customer service, while tools give human representatives context and suggested actions. CX teams can use Kustomer Architect to build, test, launch, analyze, and optimize AI experiences without writing code. Data Explorer returns plain-language answers, charts, and breakdowns, and the platform tracks real-time CX trends. Managers can review and approve AI actions; guardrails can send high-risk conversations to a human. The platform also includes a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. It runs on Android, iOS, and the web. Pricing is on request. Enterprise and Ultimate are billed through Talk to Sales and have different limits for objects and tasks, brands, languages, webhooks, and API rate limits.