LibreDesk vs Zammad
LibreDesk
libredesk.ioZammad
zammad.comSide by side
| Figure | LibreDesk | Zammad |
|---|---|---|
| Price from | Free | €9/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 6 |
| Spec score · Customer Support Software | 7.9 (#17) | 8.5 (#11) |
| AI | The AI assistant can answer live chat questions using a knowledge base and hand off conversations to a human when it cannot help. | Zammad 7.0 includes AI agents, ticket summarization, and a writing assistant, with free choice of LLM stated by the company. |
| Automation | Automation rules can tag, assign, and route conversations based on defined conditions. | The product offers templates, bulk actions, and automation to reduce repetitive support work. |
| Integrations | Email inboxes can connect through Google OAuth, Microsoft OAuth, or manual IMAP/SMTP configuration. | Zammad provides a REST API and lists integrations including LDAP, Sipgate, Placetel, Checkmk, Monit, and Nagios. |
Plans
Zammad
- Starter v2€9 a month
- Professional v2€18 a month
- Plus v2€27 a month
- Business€2,999 a year
- Enterprise€5,999 a year
- Corporation€9,999 a year
In their own words
Zammad
Zammad is a support platform for customer service, IT support, and internal operations. Teams can handle requests from multiple channels, assign and prioritize tickets, and add internal notes. Templates, bulk actions, and automation are available to cut down on repetitive support tasks, and the product includes a knowledge base. Its web app supports more than 40 languages. Hosted plans start at €7 a month (billed Annually): Starter v2 supports up to 5 agents, Professional v2 up to 35, and Plus v2 has no agent limit. Their listed channels and storage allowances vary by plan. A free plan and a 30-day trial are listed. Zammad also has a self-hosted version for customer servers, where the customer handles updates, backups, and availability. Listed platforms include API, Linux, self-hosted, and web. The product provides a REST API and lists integrations such as LDAP, Sipgate, Checkmk, and Nagios. Zammad 7.0 includes AI agents, ticket summaries, and a writing assistant; optional AI features cost €0.03 per AI call.