MaintainX vs ServiceChannel
MaintainX
getmaintainx.com
ServiceChannel
servicechannel.comSide by side
| Figure | MaintainX | ServiceChannel |
|---|---|---|
| Price from | $20/mo | $500/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Building Maintenance Software | 9.0 (#1) | 8.0 (#8) |
| Spec score · Facilities Management Software | 9.0 (#4) | 8.1 (#11) |
| Spec score · Equipment Maintenance Software | 9.1 (#3) | 8.1 (#9) |
| Asset management | Asset features include hierarchies, QR and barcode scanning, downtime tracking, status monitoring, meters and root-cause analysis. | The Assets module stores make, model, serial number, warranty, repair history, preventive-maintenance and cost data for equipment. |
| Documentation and support | The Help Center includes setup, authentication, rate-limit, polling and webhook articles, while the company advertises support-center access, training and webinars. | ServiceChannel University provides knowledge-base articles covering registration, setup, work orders, check-in/out, invoicing, integrations, fees and scorecards. |
| Founded | 2018 | 1999 |
| Funding news | MaintainX announced $150 million in Series D funding on July 9, 2025, bringing reported total funding to $254 million and valuation to $2.5 billion. | ServiceChannel announced a substantial equity financing from Bayard Capital in May 2015 to fund product development and market expansion. |
| Integrations | Official integrations include Samsara, MachineMetrics, Oracle NetSuite, Microsoft Dynamics 365, SAP, Power BI, Infor, Google Forms and Slack. | REST APIs support work-order creation and updates, check-in/out, proposal submission, invoice generation and status tracking. |
| Preventive maintenance | MaintainX supports automated preventive and predictive maintenance, including scheduled and condition-based work. | Preventive-maintenance schedules can automatically generate work orders based on asset type and service requirements. |
| Rating on Apple App Store | 4.9 out of 5 from 5.8K ratings | 4.7 out of 5 from 777 ratings |
| Rating on Capterra | 4.8 out of 5 from 1,080 reviews | 4.5 out of 5 from 157 reviews |
| Rating on G2 | 4.8 out of 5 from 1,565 reviews | 4.2 out of 5 from 168 reviews |
| Rating on GetApp | 4.8 out of 5 from 1,079 reviews | 4.5 out of 5 from 157 reviews |
| Rating on Google Play | 4.7 out of 5 from 5.65K reviews | 4.06 out of 5 from 380 ratings |
| Security | MaintainX says its platform and Montreal office earned ISO 27001:2022 certification. | The company links to a Trust Center and publishes a Product Security Incident Response Policy, but the opened Trust Center page did not expose details. |
| Security compliance | MaintainX states SOC 2 Type II and ISO 27001:2022 compliance and describes security controls in its Trust Center. | The Trust Center lists GDPR, CCPA, ISO 27001:2022, SOC 2 and the NIST Cybersecurity Framework. |
| System requirements | Supported mobile systems are iOS 16.4+ and Android 7.0+; minimum memory is 4 GB RAM and 150–200 MB storage. | The provider documentation lists 1 GB RAM, JavaScript and cookies enabled, current Chrome, Firefox, Safari or Edge, and an internet connection of at least 4G for the mobile app. |
Plans
MaintainX
- BasicFree
- Essential$20 a month
- Premium$65 a month
- EnterprisePriced on request
ServiceChannel
- Provider API integration$500 a month
- ServiceChannel ManagedPriced on request
- ServiceChannel PlatformPriced on request
- ServiceChannel PlatformPriced on request
In their own words
MaintainX
MaintainX is a cloud-based computerized maintenance management system for web and mobile, designed for industrial and frontline teams managing maintenance and assets. Teams can create, assign, monitor, and report on work orders and requests, schedule preventive maintenance, and trigger work orders when meter readings meet specified conditions. It also monitors equipment health and parts inventory, with alerts when stock runs low. Digital checklists can include procedure scoring and automated corrective actions.
MaintainX Assist helps users search asset manuals, create work tasks, troubleshoot issues, and share insights within the platform. Listed integrations include Power BI, Infor ERP, Google Forms, and Slack; Zapier connects with over 7,000 apps. Open REST API access is listed as a Premium feature. Basic is free and includes unlimited work orders and procedures, but limits work orders with attached procedures and active repeating work orders to two each. Essential costs $20 per user/month billed annually or $25 billed monthly. Requester accounts are free, and a free trial is listed.
ServiceChannel
ServiceChannel has no write-up on Specifiction yet; its figures are above.