Microsoft Dynamics 365 Sales vs ServiceNow Customer Service Management AI Agents
Microsoft Dynamics 365 Sales
microsoft.comServiceNow Customer Service Management AI Agents
servicenow.comSide by side
| Figure | Microsoft Dynamics 365 Sales | ServiceNow Customer Service Management AI Agents |
|---|---|---|
| Price from | $4/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 11 | 4 |
| Spec score · Customer Service CRM Software | 8.7 (#3) | 6.3 (#25) |
| Spec score · Customer Self-Service Software | 8.6 (#7) | 6.2 (#45) |
| Spec score · Help desk software | 8.3 (#31) | 7.0 (#86) |
| Spec score · Call Center CRM Software | 8.6 (#7) | 6.3 (#17) |
| Founded | 1975 | 2004 |
| Free plan | No | No |
| Headquarters | Redmond, Washington, USA | Santa Clara, California, USA |
Plans
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
ServiceNow Customer Service Management AI Agents
- CSM AdvancedPrice not published
- CSM AdvancedPriced on request
- CSM PrimePrice not published
- CSM PrimePriced on request
In their own words
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.
ServiceNow Customer Service Management AI Agents
ServiceNow Customer Service Management AI Agents has no write-up on Specifiction yet; its figures are above.