MyOperator vs Twilio Flex
MyOperator
myoperator.com
Twilio Flex
twilio.comSide by side
| Figure | MyOperator | Twilio Flex |
|---|---|---|
| Price from | ₹500/mo | $1/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 10 | 4 |
| Spec score · Call Center Software | 9.0 (#7) | 8.8 (#13) |
| Spec score · Contact Center Software | 8.9 (#6) | 8.2 (#15) |
| Analytics | The platform offers unified dashboards and reporting across calls, WhatsApp and human/AI activity. | Flex Insights provides dashboards and custom views for handle time, abandoned tasks, queue volumes, and wait times. |
| Founded | MyOperator says its journey began in 2011 as a bootstrapped cloud-telephony venture. | 2008 |
| Free plan | No | No |
| Headquarters | The company lists Noida, Uttar Pradesh, India as headquarters. | San Francisco, CA |
| Outbound dialer | Yes | Yes |
| Product | MyOperator combines calls, WhatsApp, and AI-powered chat and voice bots in a unified customer communication platform. | Twilio Flex is a flexible contact center that combines AI assistance and human agents. |
| Security | MyOperator says its information security management system is ISO/IEC 27001:2013 certified and describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption. | Twilio says its services are designed to secure data, detect and prevent malicious activity, manage risk, and remain reliably available, and that it undergoes regular external audits. |
| Support | MyOperator advertises 24/7 support by phone, email and WhatsApp, plus an online knowledge base. | Twilio offers Professional Services to help design and deploy Flex, including guidance on plans, integrations, and optimization. |
Plans
MyOperator
- Sedan₹5,000 a month
- SUV₹15,000 a month
- EnterprisePrice not published
- 1800 Toll-Free add-on₹500 a month
- Auto-Dialer add-on₹700 a month
- Truecaller Business add-on₹30,000 a month
- Sedan₹60,000 a year
- SUV₹180,000 a year
- AI TeamPriced on request
- Enterprise PlanPriced on request
Twilio Flex
- User + usage$35 a month
- Named user pricing$150 a month
- Active user hour pricing$1 a month
- Free trialFree
In their own words
MyOperator
MyOperator brings cloud calling, WhatsApp, and AI chat and voice bots into one customer communication platform. Its calling tools include IVR, virtual numbers, outbound dialers, call tracking, recordings, and smart routing. The WhatsApp suite uses the official WhatsApp Business API for automation, campaigns, broadcasts, shared inboxes, and handovers between agents. AI bots can provide first responses, qualify leads, and route conversations to people while retaining context. The service is available on Android, iOS, and the web, with API access, and listed integrations include Shopify, Zoho products, Freshdesk, LeadSquared, and others. MyOperator describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption, and says its information security management system is ISO/IEC 27001:2013 certified. There is no free plan, but a limited-feature sandbox trial is available. Sedan costs ₹5,000/mo (annual) and SUV costs ₹15,000/mo (annual); plans are billed yearly, GST applies, and Meta charges are additional.
Twilio Flex
Twilio Flex has no write-up on Specifiction yet; its figures are above.