MyOperator vs Zoom Contact Center
MyOperator
myoperator.com
Zoom Contact Center
zoom.comSide by side
| Figure | MyOperator | Zoom Contact Center |
|---|---|---|
| Price from | ₹500/mo | $69/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 10 | 9 |
| Spec score · Call Center Software | 9.0 (#7) | 8.5 (#25) |
| Spec score · Contact Center Software | 8.9 (#6) | 7.6 (#25) |
| Analytics | The platform offers unified dashboards and reporting across calls, WhatsApp and human/AI activity. | Role-based dashboards provide live and historical data, and reports can be exported or connected to business intelligence tools through APIs. |
| Free plan | No | No |
| Integrations | The integration catalog lists Shopify, Zoho CRM, Bigin, Zoho Recruit, Zoho PhoneBridge, Freshdesk, LeadSquared, SalezShark, Truecaller, Bulk SMS API, Zoho Desk and API/webhooks. | The product page says it offers pre-built integrations and open APIs; its FAQ names Salesforce, ServiceNow, Google Dialogflow CX, WhatsApp, and inbound Gmail email integration. |
| Outbound dialer | Yes | Yes |
| Product | MyOperator combines calls, WhatsApp, and AI-powered chat and voice bots in a unified customer communication platform. | Zoom Contact Center is a cloud contact center that combines voice, video, chat, SMS, email, and social media on one connected platform. |
| Security | MyOperator says its information security management system is ISO/IEC 27001:2013 certified and describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption. | Zoom states that Contact Center real-time audio, video, and screen-sharing media is protected with 256-bit AES-GCM encryption between supported Zoom clients and within Zoom data centers; PSTN calls may not be encrypted. |
| Support | MyOperator advertises 24/7 support by phone, email and WhatsApp, plus an online knowledge base. | Zoom provides a support Help Center for product assistance. |
Plans
MyOperator
- Sedan₹5,000 a month
- SUV₹15,000 a month
- EnterprisePrice not published
- 1800 Toll-Free add-on₹500 a month
- Auto-Dialer add-on₹700 a month
- Truecaller Business add-on₹30,000 a month
- Sedan₹60,000 a year
- SUV₹180,000 a year
- AI TeamPriced on request
- Enterprise PlanPriced on request
Zoom Contact Center
- Essentials Contact CenterPrice not published
- Essentials Contact CenterPriced on request
- Premium Contact CenterPriced on request
- Premium Contact CenterPrice not published
- Elite Contact CenterPrice not published
- Elite Contact CenterPriced on request
- Essentials$69 a month
- Premium$99 a month
- Elite$149 a month
In their own words
MyOperator
MyOperator brings cloud calling, WhatsApp, and AI chat and voice bots into one customer communication platform. Its calling tools include IVR, virtual numbers, outbound dialers, call tracking, recordings, and smart routing. The WhatsApp suite uses the official WhatsApp Business API for automation, campaigns, broadcasts, shared inboxes, and handovers between agents. AI bots can provide first responses, qualify leads, and route conversations to people while retaining context. The service is available on Android, iOS, and the web, with API access, and listed integrations include Shopify, Zoho products, Freshdesk, LeadSquared, and others. MyOperator describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption, and says its information security management system is ISO/IEC 27001:2013 certified. There is no free plan, but a limited-feature sandbox trial is available. Sedan costs ₹5,000/mo (annual) and SUV costs ₹15,000/mo (annual); plans are billed yearly, GST applies, and Meta charges are additional.
Zoom Contact Center
Zoom Contact Center is a cloud contact center that brings voice, video, chat, SMS, email, and social media together. It routes interactions to agents or experts in real time and carries customer context and history across channels during handoffs. AI tools include Expert Assist guidance for agents, alerts for supervisors, and suggested breaks for agent well-being. Role-based dashboards provide live and historical data, while reports can be exported or connected to business intelligence tools through APIs. The product lists pre-built integrations and open APIs, including connections named for Salesforce, ServiceNow, Google Dialogflow CX, WhatsApp, and inbound Gmail email. Cobrowse can mask sensitive data while agents guide customers online. Essentials includes inbound channels, Flow Editor and IVR, real-time transcription, and agent CTI integration. Premium adds email, social channels, outbound dialers, and cobrowse; Elite adds AI Expert Assist, Advanced Quality Management, and Workforce Management. Listed annual prices are $69 a month for Essentials, $99 a month for Premium, and $149 a month for Elite. Monthly billing is listed at $85.00, $119.00, and $179.00 per user per month, respectively. There is no free plan; pricing is also available on request.