Nextiva vs Zoom Contact Center
Nextiva
nextiva.com
Zoom Contact Center
zoom.comSide by side
| Figure | Nextiva | Zoom Contact Center |
|---|---|---|
| Price from | $15/mo | $69/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 9 |
| Spec score · Call Center Software | 8.9 (#9) | 8.5 (#25) |
| Spec score · Contact Center as a Service - Midmarket Software | 8.9 (#4) | 7.6 (#18) |
| Integrations | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. | The product page says it offers pre-built integrations and open APIs; its FAQ names Salesforce, ServiceNow, Google Dialogflow CX, WhatsApp, and inbound Gmail email integration. |
| Product | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. | Zoom Contact Center is a cloud contact center that combines voice, video, chat, SMS, email, and social media on one connected platform. |
| Security | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. | Zoom states that Contact Center real-time audio, video, and screen-sharing media is protected with 256-bit AES-GCM encryption between supported Zoom clients and within Zoom data centers; PSTN calls may not be encrypted. |
| Support | The cloud phone system pricing page says all plans include 24/7 customer support. | Zoom provides a support Help Center for product assistance. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
Zoom Contact Center
- Essentials Contact CenterPrice not published
- Essentials Contact CenterPriced on request
- Premium Contact CenterPriced on request
- Premium Contact CenterPrice not published
- Elite Contact CenterPrice not published
- Elite Contact CenterPriced on request
- Essentials$69 a month
- Premium$99 a month
- Elite$149 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.
Zoom Contact Center
Zoom Contact Center is a cloud contact center that brings voice, video, chat, SMS, email, and social media together. It routes interactions to agents or experts in real time and carries customer context and history across channels during handoffs. AI tools include Expert Assist guidance for agents, alerts for supervisors, and suggested breaks for agent well-being. Role-based dashboards provide live and historical data, while reports can be exported or connected to business intelligence tools through APIs. The product lists pre-built integrations and open APIs, including connections named for Salesforce, ServiceNow, Google Dialogflow CX, WhatsApp, and inbound Gmail email. Cobrowse can mask sensitive data while agents guide customers online. Essentials includes inbound channels, Flow Editor and IVR, real-time transcription, and agent CTI integration. Premium adds email, social channels, outbound dialers, and cobrowse; Elite adds AI Expert Assist, Advanced Quality Management, and Workforce Management. Listed annual prices are $69 a month for Essentials, $99 a month for Premium, and $149 a month for Elite. Monthly billing is listed at $85.00, $119.00, and $179.00 per user per month, respectively. There is no free plan; pricing is also available on request.