NICE CXone vs Twilio Flex
NICE CXone
nice.com
Twilio Flex
twilio.comSide by side
| Figure | NICE CXone | Twilio Flex |
|---|---|---|
| Price from | $0.25/mo | $1/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 4 |
| Spec score · Contact Center Payments Software | 6.7 (#5) | 8.1 (#2) |
| Spec score · Call Center CRM Software | 6.5 (#16) | 8.1 (#12) |
| Spec score · Customer Service - Enterprise Software | 6.6 (#23) | 8.1 (#8) |
| Spec score · Call & Contact Center Software | 6.6 (#25) | 8.1 (#12) |
| Spec score · Contact Center as a Service - Enterprise Software | 6.5 (#23) | 8.2 (#9) |
| Spec score · Call Center Software | 7.0 (#108) | 8.8 (#12) |
| Spec score · Cloud Communication Platform | 6.5 (#28) | 8.1 (#17) |
| Spec score · Contact Center as a Service - Midmarket Software | 6.5 (#25) | 8.2 (#11) |
| Spec score · Omnichannel Contact Center Software | 6.5 (#35) | 8.2 (#14) |
| Spec score · Contact Center Software | 6.5 (#37) | 8.2 (#15) |
| Founded | 1986 | 2008 |
| Free plan | No | No |
| Headquarters | Ra'anana, Israel and Hoboken, New Jersey, USA | San Francisco, CA |
Plans
NICE CXone
- Omnichannel Suite$110 a month
- Essential Suite$135 a month
- Core Suite$169 a month
- Complete Suite$209 a month
- Ultimate Suite$249 a month
- Ultimate Suite usage$0.25 a month
Twilio Flex
- User + usage$35 a month
- Named user pricing$150 a month
- Active user hour pricing$1 a month
- Free trialFree
In their own words
Twilio Flex
Twilio Flex has no write-up on Specifiction yet; its figures are above.