Nutshell vs SugarCRM
Nutshell
nutshell.com
SugarCRM
sugarcrm.comSide by side
| Figure | Nutshell | SugarCRM |
|---|---|---|
| Price from | $1.08/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 15 | 16 |
| Spec score · CRM Software | 9.3 (#11) | 8.5 (#58) |
| Spec score · Manufacturing CRM Software | 8.9 (#7) | 7.9 (#20) |
| Spec score · Insurance CRM Software | 8.7 (#9) | 7.8 (#22) |
| Spec score · Sales CRM Software | 8.9 (#10) | 7.9 (#21) |
| AI features | Yes | Sugar says its AI features include content creation, summarization, meeting sentiment analysis, and predictive lead scoring. |
| Email sync | Yes | Yes |
| Free plan | No | No |
| Headquarters | Ann Arbor, Michigan, United States | Silicon Valley, United States |
| Integrations | Nutshell says it connects with more than 5,000 applications through native, marketplace, Zapier and open-API options. | The integrations page names Dropbox, DocuSign, Office, SharePoint, ZoomInfo, and ERP systems including Epicor, NetSuite, Sage, and SYSPRO. |
| Marketing automation | Yes | Yes |
| Mobile app | Yes | Yes |
| Visual sales pipeline | Yes | Yes |
| Security | Customer data is stored on Amazon Web Services, encrypted at rest and accessed through 256-bit TLS 1.2; billing data is handled by a PCI-compliant provider. | Sugar lists ISO/IEC 27001:2022, SOC 2 Type II, GDPR, CCPA, and Data Privacy Framework among its compliance credentials or standards. |
| Support | Every plan includes free live support, trial data migration assistance and onboarding. | Support options range from online-only to 24/7 global response, depending on the Sugar solution and customer needs. |
Plans
Nutshell
- Foundation$13 a month
- Growth$25 a month
- Pro$42 a month
- Business$59 a month
- Enterprise$79 a month
- Email marketing add-on$5 a month
- Foundation$13 a year
- SMS add-on$15 a month
- Engagement add-on$16 a month
- Growth$25 a year
SugarCRM
- StandardPrice not published
- AdvancedPrice not published
- PremierPrice not published
- MarketPrice not published
- AdvisorPrice not published
- PartnershipPrice not published
- StrategicPrice not published
- ServePrice not published
- EnterprisePrice not published
- Sugar Connect+$20 a year
In their own words
SugarCRM
SugarCRM is a customer relationship management platform for sales, marketing, and service teams. Its tools include a visual sales pipeline, email synchronization, marketing automation, AI features, and mobile access. Sugar Sell helps teams prioritize accounts and opportunities, prepare for sales conversations, spot early warning signs, and get guidance on stalled deals. The product lineup also includes Sugar Predict, Sugar Market, and Sugar Serve. Sugar offers web and mobile access, APIs, and both SugarCloud and on-premises Sugar Enterprise deployment. Its REST and SOAP APIs and listed integrations—including Dropbox, DocuSign, Office, SharePoint, ZoomInfo, and several ERP systems—support connections with other software. SugarCloud customers can choose a data region, with listed options including Australia, Germany, the United Kingdom, and the United States. The company lists several compliance credentials and standards, including ISO/IEC 27001:2022, SOC 2 Type II, GDPR, and CCPA. No prices are listed for the main plans, which have varying user, contact, or service-hour limits.