Oracle Service vs Zammad
Oracle Service
oracle.comZammad
zammad.comSide by side
| Figure | Oracle Service | Zammad |
|---|---|---|
| Price from | $70/mo | €9/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 6 |
| Spec score · Customer Service - Enterprise Software | 8.4 (#8) | 8.5 (#7) |
| Founded | 1977 | 2016 |
| Headquarters | Austin, Texas, USA | Berlin, Germany |
| Integrations | Oracle positions Service as connected with sales, finance, supply chain, HR, ERP and asset-management context. | Zammad provides a REST API and lists integrations including LDAP, Sipgate, Placetel, Checkmk, Monit, and Nagios. |
| Licence | The Cloud Service agreement grants a limited, nonexclusive, nontransferable internal-use licence and reserves ownership to Oracle or its licensors. | The software is licensed under GNU AGPLv3 and its source code is owned by the independent Zammad Foundation. |
| Rating on Apple App Store | 4.3 out of 5 from 391 ratings | 5.0 out of 5 from 1 rating |
| Rating on Capterra | 4.5 out of 5 from 13 reviews | 4.6 out of 5 from 7 reviews |
| Rating on G2 | 3.9 out of 5; review page does not state a review count | 4.5 out of 5 from 10 reviews |
| Rating on GetApp | 4.5 out of 5 from 13 reviews | 4.6 out of 5 from 7 reviews |
| Rating on Software Advice | 4.5 out of 5 from 13 reviews | 4.6 out of 5 from 7 reviews |
| Rating on TrustRadius | 8.2 out of 10 from 238 reviews and ratings | 9.4 out of 10 from 3 reviews |
| What it does | Oracle Fusion Cloud Service unifies digital self-service, contact-center, field-service and internal-help-desk work with AI agents on one platform. | Zammad is a web-based open-source helpdesk and ticketing platform for customer inquiries, internal service processes and cross-team communication. |
Plans
Oracle Service
- Oracle Fusion Service Enterprise Cloud ServicePriced on request
- Oracle Service Options$70 a month
- Oracle Service Bases$225 a month
- Oracle Service Cloud custom enterprise pricingPriced on request
Zammad
- Starter v2€9 a month
- Professional v2€18 a month
- Plus v2€27 a month
- Business€2,999 a year
- Enterprise€5,999 a year
- Corporation€9,999 a year
In their own words
Oracle Service
Oracle Service has no write-up on Specifiction yet; its figures are above.
Zammad
Zammad is a support platform for customer service, IT support, and internal operations. Teams can handle requests from multiple channels, assign and prioritize tickets, and add internal notes. Templates, bulk actions, and automation are available to cut down on repetitive support tasks, and the product includes a knowledge base. Its web app supports more than 40 languages. Hosted plans start at €7 a month (billed Annually): Starter v2 supports up to 5 agents, Professional v2 up to 35, and Plus v2 has no agent limit. Their listed channels and storage allowances vary by plan. A free plan and a 30-day trial are listed. Zammad also has a self-hosted version for customer servers, where the customer handles updates, backups, and availability. Listed platforms include API, Linux, self-hosted, and web. The product provides a REST API and lists integrations such as LDAP, Sipgate, Checkmk, and Nagios. Zammad 7.0 includes AI agents, ticket summaries, and a writing assistant; optional AI features cost €0.03 per AI call.