osTicket vs Znuny
osTicket
osticket.com
Znuny
znuny.orgSide by side
| Figure | osTicket | Znuny |
|---|---|---|
| Price from | $12/mo | $374.92/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 7 |
| Spec score · Help desk software | 8.1 (#42) | 9.1 (#7) |
| Spec score · Customer Service - Midmarket Software | 8.2 (#14) | 8.4 (#12) |
| Spec score · IT Ticketing Systems | 8.3 (#15) | 8.3 (#16) |
| API access | Yes | Yes |
| Customer portal | The customer portal archives support requests and responses online and provides a knowledge base for self-service. | Yes |
| Free plan | Yes | Yes |
| Help center | Yes | Yes |
| Security | Administrators can require multifactor authentication for agents; by default agents are not required to enable it. | Znuny provides granular permission controls, and its release downloads include SHA-256 checksums and PGP signatures for verification. |
| SLA management | SLA plans track ticket due dates, issue overdue alerts, and support priority escalation; the features page says users can create unlimited SLA plans. | Yes |
| Ticket automation | Yes | Yes |
Plans
osTicket
- Open Source Free DownloadFree
- Cloud-hosted$12 a month
- 4-hour Training and Onboarding Session via Zoom$999, paid once
- osTicket Premium Business Support$12,500 a year
- osTicket Enterprise On-Call Support$25,000 a year
- Virtual AppliancePriced on request
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
osTicket
osTicket is an open-source support ticketing system that routes inquiries arriving by email, web forms or API. Ticket filters can create tickets automatically and direct requests to departments or agents, with options to reject, assign or send canned responses. Custom fields, forms and lists let teams collect details for specific help topics. Agents can create tasks linked to tickets or independently; a ticket cannot be closed while a related task remains incomplete. The documented API uses XML or JSON over HTTP, but supports ticket creation only. osTicket is a platform-independent web application that can be self-hosted. Its installation requirements list Apache, LiteSpeed or IIS, PHP 8.2–8.4, and MySQL 5.5 or later. Administrators can require multifactor authentication for agents, though agents are not required to enable it by default. The open-source download is listed at free and includes email integration and community support. Cloud hosting starts at $12 a month and includes a 30-day free trial. Paid training and support options are also listed.
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.