Paligo vs Support Hero
Paligo
paligo.netSupport Hero
supporthero.comSide by side
| Figure | Paligo | Support Hero |
|---|---|---|
| Price from | $416.67/mo | $49/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 8 |
| Spec score · Knowledge base software | 8.9 (#9) | 8.4 (#49) |
| API | Paligo offers a REST API for connecting external applications and automating tasks. | The API can retrieve categories and articles and run full-text searches. |
| Audience | Paligo says it serves organizations in software, manufacturing, and regulated industries, including companies managing technical documentation, policies, procedures, and knowledge content. | both |
| Custom domain | Yes | Yes |
| Free plan | No | No |
| Integrations | Official integrations include Zendesk, Freshdesk, GitHub, GitLab, Bitbucket, Azure Repos, Amazon S3, Algolia, Phrase, Slack, Microsoft Teams and many others. | Pricing lists Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment integrations across its plans. |
| Product | Paligo is a cloud-based component content management system for authoring, managing, translating, and publishing technical documentation and knowledge assets. | Support Hero describes itself as a knowledge management system designed to streamline support operations. |
| Support | Business includes standard support; Enterprise includes priority support and guaranteed SLAs, with stated target response times of two hours for urgent and four hours for high-priority issues. | The Small plan includes business hours support, while the Large and Enterprise plans list priority support. |
Plans
Paligo
- Business$15,000 a year
- Nexus Portal$5,000 a year
- Nexus Portal free tierFree
- Nexus Answers$6,000 a year
- Nexus Answers free tierFree
- EnterprisePriced on request
Support Hero
- Small$49 a month
- Medium$99 a month
- Large$199 a month
- EnterprisePrice not published
- Small Plan$49 a month
- Medium Plan$99 a month
- Large Plan$199 a month
- Enterprise PlanPriced on request
In their own words
Paligo
Paligo is a cloud-based component content management system for creating, managing, translating, and publishing technical documentation and knowledge assets. Structured authoring includes topic-based content, reuse, variables, version branching, revision history, and workflow management. Teams can publish to PDF, HTML5, eLearning, and GitHub Flavored Markdown. Paligo says it serves organizations in software, manufacturing, and regulated industries managing technical documentation, policies, procedures, and other knowledge content. Listed integrations include Zendesk, Freshdesk, GitHub, GitLab, Amazon S3, Slack, Salesforce, ServiceNow, and Phrase; some may require a separate subscription. A REST API supports external connections and task automation. Paligo states its information security management system is certified to ISO 27001:2022, and that service data is encrypted at rest with AES-256 and in transit with TLS. Business costs $15,000 a year, billed annually per author, from $15,000 per year; it includes two authors and two languages. There is no free plan, but a free trial is available. Upload integrations have a 500 MB limit, except GitHub at 100 MB; the general limit can be raised on request.
Support Hero
Support Hero has no write-up on Specifiction yet; its figures are above.