ScreenSteps vs Zendesk Guide
ScreenSteps
screensteps.com
Zendesk Guide
zendesk.comSide by side
| Figure | ScreenSteps | Zendesk Guide |
|---|---|---|
| Price from | $500/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 10 |
| Spec score · Knowledge base software | 8.8 (#16) | 9.2 (#3) |
| Publishing audience | both | both |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | No |
| Headquarters | McLean, Virginia, United States | San Francisco, California, United States |
| Integrations | The integrations page lists Active Directory, Azure Entra ID, Basecamp, Glean, Okta, OneLogin, Salesforce, Service Cloud, Slack, and Teams. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| SSO support | Yes | Yes |
| Version history | Yes | Yes |
Plans
ScreenSteps
- Operations Standard$6,000 a year
- Operations AI$9,000 a year
- EnterprisePriced on request
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
ScreenSteps
ScreenSteps has no write-up on Specifiction yet; its figures are above.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.