TCN Operator vs Twilio Flex
TCN Operator
tcn.com
Twilio Flex
twilio.comSide by side
| Figure | TCN Operator | Twilio Flex |
|---|---|---|
| Price from | — | $1/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 4 |
| Spec score · Call & Contact Center Software | 7.3 (#21) | 8.1 (#12) |
| Spec score · Call Center Software | 7.4 (#95) | 8.8 (#13) |
| Analytics | Its configurable reporting dashboards provide customer insights, site performance and individual agent productivity data. | Flex Insights provides dashboards and custom views for handle time, abandoned tasks, queue volumes, and wait times. |
| Compliance | TCN lists PCI, SOC2, HIPAA and ISO 27001 among its global compliance standards. | Twilio says its platform helps simplify compliance with global regulations and telecommunications requirements. |
| Digital channel scope | omnichannel | omnichannel |
| Founded | 1999 | 2008 |
| Free plan | No | No |
| Headquarters | St. George, Utah, United States | San Francisco, CA |
| Inbound calling | Yes | Yes |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | TCN Operator is an integrated, AI-powered contact center platform combining omnichannel communications, compliance and data management, analytics, workforce engagement, integration and infrastructure. | Twilio Flex is a flexible contact center that combines AI assistance and human agents. |
| Security | Operator is described as containerized, encrypted and hosted on Google Cloud Platform using Google Kubernetes Engine. | Twilio says its services are designed to secure data, detect and prevent malicious activity, manage risk, and remain reliably available, and that it undergoes regular external audits. |
| Support | TCN advertises 24/7 training and support at no cost, with a dedicated account management team. | Twilio offers Professional Services to help design and deploy Flex, including guidance on plans, integrations, and optimization. |
| Workforce management | Yes | No |
Plans
Twilio Flex
- User + usage$35 a month
- Named user pricing$150 a month
- Active user hour pricing$1 a month
- Free trialFree
In their own words
Twilio Flex
Twilio Flex has no write-up on Specifiction yet; its figures are above.