Unthread vs Zendesk Guide
Unthread
unthread.io
Zendesk Guide
zendesk.comSide by side
| Figure | Unthread | Zendesk Guide |
|---|---|---|
| Price from | $75/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 2 | 10 |
| Spec score · Customer Self-Service Software | 7.4 (#31) | 8.5 (#10) |
| Integrations | Unthread says it has 100+ native integrations and names Slack, Microsoft Teams, Jira, Linear, HubSpot, Salesforce, Zendesk, Intercom, PagerDuty, Notion, and SharePoint among them. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Security controls | The security page lists SAML 2.0 SSO, SCIM provisioning, role-based access controls, TLS 1.3 encryption in transit, and AES-256 encryption at rest. | Zendesk describes SSO, two-factor authentication, IP restrictions, redaction, audit logs and optional BYOK encryption. |
| Ticketing | It can track tickets from Slack or Microsoft Teams channels and create private tickets from support-bot direct messages. | Zendesk combines email, messaging, phone and social requests in one ticketing workspace with routing, automations and triggers. |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.