AEX Software

Spec sheet

Integrations

AEX provides open APIs and an integration layer so operators can use it alongside existing CRM, accounting and sales systems.Read 1 Oct 2026 · aexinc.com

Headquarters

Charlotte, North Carolina, United StatesRead 28 Sep 2026 · aexinc.com

Founded

2000Read 28 Sep 2026 · aexinc.com

AI capability

Agent AEX autonomously diagnoses, troubleshoots and resolves network issues across vendor platforms and is available to all AEX platform customers at no additional charge.Read 1 Oct 2026 · aexinc.com

Billing

Billing supports recurring, prepaid, postpaid and wholesale models, with activation-triggered billing and automated collections through payment-provider integrations.Read 1 Oct 2026 · aexinc.com

Commercial model

Pricing is per active subscriber rather than per seat, site or flat license, and modules can be adopted incrementally.Read 1 Oct 2026 · aexinc.com

Core capabilities

The platform provides coverage and planning, sales and acquisition, provisioning and network automation, billing and revenue, customer management, monitoring and assurance, workflows and notifications, and a subscriber app.Read 1 Oct 2026 · aexinc.com

Coverage planning

Coverage tools support GeoJSON footprint visualization, address qualification and build-versus-prebuild classification for network assets.Read 1 Oct 2026 · aexinc.com

Customer management

Customer management combines account, service, work-order, device, RADIUS, Wi-Fi, provisioning, troubleshooting and billing information in one customer record.Read 1 Oct 2026 · aexinc.com

Deployment options

AEX supports hosted, self-hosted or hybrid deployment and does not require forced rip-and-replace or hardware standardization.Read 1 Oct 2026 · aexinc.com

Hardware support

Its provisioning engine is hardware agnostic, supports ten OEM ecosystems including Nokia, Calix, ZTE, Zhone, Huawei, Ubiquiti and Eero, and supports TR-069 devices through AEX ACS.Read 1 Oct 2026 · aexinc.com

Monitoring

Real-time Layer 2 and Layer 3 monitoring connects directly to ticketing and field dispatch, with connectivity verified before an installation job can close.Read 1 Oct 2026 · aexinc.com

Product scope

AEX Software is an OSS/BSS platform covering qualification, ordering, product management, provisioning, billing, customer management and assurance for fiber operators.Read 1 Oct 2026 · aexinc.com

Security architecture

The platform uses a TM Forum SID-aligned canonical data model, Kubernetes containerized microservices, an OIDC-authenticated API gateway, and encryption in transit and at rest.Read 1 Oct 2026 · aexinc.com

Subscriber app

The subscriber app is a white-label responsive web application with native iOS and Android apps for ordering, self-service and self-scheduling.Read 1 Oct 2026 · aexinc.com

Support services

AEX Network Services includes a 24/7/365 NOC, Tier-2/3 engineering support and a white-label subscriber helpdesk.Read 1 Oct 2026 · aexinc.com

Plans and prices

Every AEX Software plan and price →

Where Specifiction places it

• Telecom Billing Software#10 of 318.0